Chesterfield Season Ticket Renewal Process

Season Ticket Holder Activation

Before renewing your Season Tickets for the 2024/25 season please activate your account and those of any additional friends and family members who you wish to buy for.

How do I activate my account?

  • Go to https://www.eticketing.co.uk/chesterfieldfc/Authentication/ActivateAccount
  • Input your Customer ID and Surname that are registered with Chesterfield FC (and on your existing season ticket) and click the ‘FIND MY ACCOUNT’ button.
  • On the following page, check and update the details and create a password for use on this site.  Please note that the address listed here is where your season card and any tickets will be sent to in the future.
  • Once this form is complete, click on the ‘COMPLETE REGISTRATION’ button at the bottom of the page.
  • You will then be directed back to the home page where your registered name and number will appear when you click on the Account Member icon in the top right hand corner of the ticket home page.
  • you are now ready to renew your Season ticket which should display as renewable below.

You will need to use this Customer ID / Ref with your email address in future. This will allow you to log in and make additional purchases.

How do I Add friends and family members to My Network?

To book all your season tickets in one transaction you can add friends and family members with season renewals to ‘My Network’. 

  • Ensure any friends and family members have also activated their accounts as above.
  • Click on ‘MY ACCOUNT’ and browse to ‘ACCOUNT MANAGEMENT’.
  • Choose ‘FRIENDS AND FAMILY network and ‘ADD MEMBERS’.
  • Click the ‘SEARCH FOR AN EXISTING MEMBER’ drop down, add in their Season/Membership Number and Surname before clicking the ‘SEARCH’ button.   
  • Click the ‘SELECT’ button for the relevant person. They will now appear as part of your current network and you will be able to book tickets on their behalf by assigning seats to them or purchase their season tickets for them (provided they are correctly managed – see below)

Friends and Family Assignment/Management

Supporters can have two levels of ticket privilege. You can either ASSIGN or MANAGE your friends’ tickets and they can either ASSIGN or MANAGE yours.

To find out what privileges you have on your friends account, and what privileges they have on yours, click on their name on the FRIENDS AND FAMILY Network page.

WHERE IT SAYS ‘ME’

1. If it says “I can ASSIGN tickets to XX”, then

you can only buy tickets for that person.

2. If it says “I can MANAGE tickets for XX”, then you can buy tickets for that person, pay for their reserved seats in cup games, and renew their Season Ticket for them.

WHERE IS SAYS ‘THEIR NAME'

1. If it says “XX can ASSIGN tickets to me”,

then they can only buy tickets for you.

2. If it says “XX can MANAGE tickets for me”, then they can buy tickets for you, pay for your reserved seats in cup games, and renew your Season Ticket for you.

EDIT YOUR PRIVILEGES

1. Click where is says EDIT next to either your name or your friends name.

2. To edit your privileges on your friends account. Choose one of the two tick boxes: “I can ASSIGN tickets to XX” or “I can MANAGE tickets for XX”.

3. The Assign option is ticked by default. If you can currently manage your friends account and you want to change to assign only, simply click the ASSIGN BOX.

4. If you click MANAGE – a request will be sent to your friends registered email address, they will have to accept your request to manage their account by logging into their own account and following the steps in the email.

EDIT YOUR FRIEND’S PRIVILEGES ON YOUR ACCOUNT

1. Choose one of the two tick boxes: “XX can ASSIGN tickets me” or “XX can MANAGE tickets for me”.

2. The ASSIGN option is ticked by default. If your friend can currently manage your account and you want to change to assign only, simply click the ASSIGN BOX.

3. If you click MANAGE then your friend will be given the privileges to manage your account from the next time they log in.

*Your friend or family member will be sent an email notification informing them that they have been granted permission to either assign or manage your account